Granite Gallery is committed to producing the finest product for our customers, while making the process fun and easy…
1. BEFORE YOU ORDER
Drawing/Layout: Come with a layout (or just a simple drawing with measurements) so that we can price out your project on the spot.
Stone Selection: Bring along samples of your cabinet material, wall coverings, paint colors, tile, and any other interior pieces that will help you select the stone for your home. During your visit to our stone gallery, you can choose from the area’s largest selection of granite, marble, soapstone, and other natural stone in full slabs. Looking for quartz? We are an authorized quartz dealer, representing several of the major quartz products sold in the United States.
NOTE: All stones have fissures, pitting, and other natural attributes. It’s part of the natural beauty of the stone, not a “problem” or “imperfection.” Some stones have visible fissures and natural veining that may open up during fabrication. These are taken care of in our shop OR at the job site and will not affect the strength, beauty, or durability of your countertop. If you have any questions or concerns, please ask your salesperson prior to ordering.
Pick an Edge: From simple to ornate, we will be happy to help you find an edge treatment that is perfect for you.
Select a Sink: Selecting a high-quality sink is easy with GRANITE & MARBLE WORKS. We take the stress out of the process by offering a line of USA made, 18-gauge stainless steel kitchen sinks and china bowl vanity sinks. We can cut for any sink model you desire. Make sure to tell us about any sink accessories that you would like to include in your customized design.
Choose a Faucet: For your convenience, we also offer options for kitchen and bathroom faucets. Choose one of ours or purchase a faucet on your own. We don’t charge to drill faucet holes.
Backsplash: We can fabricate a backsplash to match your countertops. Of course, tile backsplash is also a very popular choice. Our knowledgeable staff will be happy to help you with design ideas.
Pricing: We charge by the square foot. Unlike other fabricators, we do not make you buy whole slabs. In most cases, you only pay for the part of the stone that is used for your project.
Price Quote: After we have your dimensions and design details, we’ll be able to provide you with an itemized estimate for your project. We can also offer suggestions to help you stick to your budget.
Samples: If available, we will provide you with samples to take home to make your selection easier. Keep in mind that each slab of natural stone has a unique “personality” with color variations and movement, including veining, patterns, markings, and darker or lighter areas. Small samples may not necessarily reflect these natural variations, but they will give you a good idea of how the stone will look in your home.
2. ORDERING & TEMPLATING
Firm Order: Once all decisions have been finalized, we will reserve sufficient stone for your job with a firm order. An order is firm when we have received a (1) signed price quote/order form, (2) capital improvement form, and (3) 50% deposit.
Field Measure: We’ll come to you to measure and template your job, which includes confirming all the personal touches you may prefer. At the template appointment, all your project details will be finalized, including seam locations, corners, overhangs, radiuses, and support requirements.
Layout: We layout your design and plan the cuts to protect the stone’s natural beauty and its structural integrity, and to take best advantage of natural patterns. We always minimize seams after considering slab size, veining, color variation, movement, site conditions, etc. After template, if you would like to have input on the areas of the stone to include or avoid, we invite you to schedule an appointment to view your template on the stone.
Fabrication: Our experienced artisans then handcraft your project to our own exacting standards using cutting-edge tools and methods.
Preparation: Please remove any items from your sink base cabinet and provide a clear and safe access area from the driveway to the work area. During installation, work zone traffic must be kept to a minimum. Children and pets cannot be allowed in this area.
Installation: This is the most exciting part of the process! We have an installation team of in-house professionals that are seasoned craftsmen. They will protect your property as they complete their work and will leave the area clean of debris. Once the job is complete, you will be given the opportunity to ask questions and review the work prior to their departure.
Final Payment: We ask that you have the remaining payment of 50% available for the installers to pick-up.
4. AFTER INSTALLATION
Follow-Up: You will receive a follow-up call from our office to ask how you like the finished product and to see if you have any questions. Your happiness is important to us and we sincerely appreciate your business!
Warranty: We warranty our work for one year from the installation date. Asking us to return for repair/maintenance is no problem – just give us a call, even after your first year.